Our refund policy lasts for up to 30 days from the initial purchase.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days. No cash refunds will be issued.
Refunds will be done only through the Original Mode of Payment
Late or missing refunds
If you haven’t received a refund yet, first check your bank account.There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at accounts@theisland.ae.
Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
Weather Conditions
From time to time, bad weather conditions as per the UAE Coastguard may prevent purchases from being redeemed. Cancellations due to bad weather conditions does not fall under our refund policy, however we will re-arrange your redemption date, subject to availability, at no additional cost.
Private& Public Events
In some cases, such events may be arranged and confirmed late. Cancellations due to private events does not fall under our refund policy, however we will re-arrange your redemption date, subject to availability, at no additional cost.
